FAQ

GENERAL

The short answer is: YES!

Mixt is growing in California with our newest location opening up in April 2017 at 51 Yerba Buena Lane in San Francisco. Mixt Yerba Buena will offer a whole new way to experience Mixt with the introduction of Market Plates. These seasonal, chef-created combinations will feature roasted and grilled meats paired with a signature sauce and your choice of two warm side dishes that will change with the seasons. Our newest location will be open seven days a week for lunch and dinner.

Subscribe to our emails to be the first to hear about other new Mixt locations popping up this year.

Our restaurants do have both indoor and outdoor seating, but make sure to arrive early to get the table you want!

Yes! You can purchase a gift card in any denomination up to $200 at any one of our restaurant locations. At this time, we do not offer eGift Cards and you cannot purchase gift cards online.

All our packaging is made with either P.E.T. – which is recyclable or a P.L.A. resin derived from plants – which is compostable.

Our goal is to divert as much as possible from landfills so please look at the recycling symbol on the package for proper disposal or use our signs in stores for a little help.

Yes! Be sure to download the Mixt app on the Apple Store or on Google Play so you can earn rewards every time you dine at one of our restaurants. Simply register your debit and credit cards on your Rewards account in the app and we’ll track your rewards for you. You can also sign online here.

Yes we do! Check out our sister restaurant Split for the most finger licking real food out there!

When we started Mixt, we set out to create an experience that we felt was missing: great quality, healthy food for people on the go. It turns out, a lot of people thought this was a good idea, too. As a result, we tend to get pretty busy. We try our best to expedite the process without skipping out on quality and service.

A few easy ways to avoid the line are:

  • Order online and pick up in-store. When you order from Mixt.com, you can pick up your freshly-prepared meal within minutes in the to-go case at your closest store. There’s no minimum, no line, full credit to your Mixt Rewards account and minimal lead time. Try it and let us know what you think!
  • Grab a salad from the pre-made case. We prepare our top-selling salads, grain bowls daily to save you time if you haven’t pre-ordered online.
  • Stop by during our off-peak times (typically before noon or after 1:30 pm). We love it when we have the time to help you select the ultimate customized salad or tell you a little bit more about our seasonal ingredients.

Also, keep in mind, the line moves more quickly than you might think!

Mixt sources fresh, high-quality, organic produce from farmers that we know and meticulously prepares all ingredients (dressings, roasted vegetables, responsibly-sourced grilled meats, you name it!) from scratch in our kitchens. Our mission is to provide customers with delicious, high-quality, seasonal, healthy meals on the go. That sometimes means our costs are higher to produce the delicious salads, sandwiches, and grain bowls that we offer. We take a lot of care in making your food and we’re told that this attention to quality stands out among all the other fast casual restaurants that have joined the scene since we started in 2006.

DELIVERY & PICK-UP

Delivery minimum is $150 (pre-tax subtotal).

NEW: There is no pick-up minimum.

Input your address in our ordering section for more details.

Given the volume of demand at Mixt, we are not able to handle the delivery of smaller orders – trust us, we wish we could! If you have a delivery order that does not meet the $150 minimum, please use one of our partner sites such as Caviar or Doordash. You can always pick up orders of any size at any Mixt location.

SF: M-F, 10:30am-9pm

LA: M-F, 10:30pm-4pm

* Please allow for a 30-minute delivery window (15 minutes on either side of your delivery time).

Delivery orders can be placed up to a month in advance all the way up to the day of your event.  For day-of orders, there is no cutoff time, but placing delivery orders at least 24 hours in advance is highly recommended to ensure we can meet your order requirements.

We ask for approximately 1 hour lead-time to make your order and an additional 15-30 minutes to make the delivery. The online ordering platform is updated in real-time, so please check your location’s available times for the most accurate information.

We highly encourage you to place your order as far in advance as possible to ensure availability!

The restaurant you selected does not have any availability at that time or the lead time is not long enough for the size of your order. Please select another delivery time.

If you are close to a Mixt location, we offer orders for pick up in-store with no lines, no minimums and pick-up times that are updated in real time. We also have pre-made grab-and-go salads available at all of our locations. They’re sales tax-free and you can also skip the line!

You can also try our delivery partners:

We do not take phone, fax, or email orders.

They’re our third-party ordering and delivery partners. They have no daily cutoff times or minimum order size, but they do charge a delivery and service fee.

SF:

LA:

    Mixt now delivers in San Francisco until 9 pm Monday through Thursday via Caviar or Doordash.

    Our sister restaurant, Split also offers many of our signature salads (in addition to awesome sandwiches and burgers). They deliver during dinnertime and on weekends in San Francisco.

    We charge a variable delivery fee for all orders that meet our delivery minimum of $150. Please enter your order on our website to calculate your exact delivery fee.

    Mixt Rover is Mixt on wheels. Our mobile salad truck delivers pre-ordered salads to Dropspots in San Francisco for pick up at pre-set times every day. Visit mixtrover.com to learn more!

    LEVI’S PLAZA 11:30am – 12:10pm
    Battery St. & Levi’s Plaza

    SOUTH PARK 12:30pm-1:10pm
    South Park St. & 2nd St.

    ORDERS

    The fastest way to get in touch with our customer service team is to email us at info@mixt.com. We will respond as soon as possible to help you!

    All orders must be placed online through our website here or through one of our partners:

    SF:

    LA:

      Our dressings are always delivered on the side to ensure that your salad stays fresh.

      All customizations must be made when you place your order online. After selecting an item, click “Customize” for more options. If you’d like to edit the item after it’s been added to your cart, click “Edit” on the right-hand bar.

      * We cannot accept any modifications that are not included on our website.  The easiest way to modify one of our signature salads beyond one substitution is to select the “Design Your Own” option when ordering.

      Please find the confirmation email you received after placing your order and follow the instructions to cancel your order. Same-day orders cannot be canceled.

      If your order is for the next day (or later), please cancel your order and place a new one with the corrections or additions using your order history to repeat the order. Unfortunately existing orders cannot be modified (it is a limitation of our ordering system), and same-day orders cannot be canceled or modified.

      Adding to or modifying existing orders is our most frequently requested feature. We are working hard to make this available!

      If you already have an account and can’t sign in, reset your password here.

      Or you can create a new account by clicking here.

      Please make sure your food sub-total before taxes is at least $150 for deliveries.

      Other common issues:

      Double-check that you’re ordering from the correct location by entering your address into our online ordering system.

      Check your delivery address zip code.

      Check your credit card information and billing address.

      To minimize mistakes, please add a credit card by going to “My Account” in the top right corner, and then to “Payment Cards.” You can then click “Current Order” in the top right corner to finish checking out.

      Some locations require the addition of a suite or apartment number to be recognized in our system.  If your building has multiple units, try entering your address in the format below:

      EXAMPLE:

      333 Bush Street, Unit 4206

      Where ‘333 Bush Street’ is the Street address and ‘4206’ is your unit number.

      If you’re still having trouble, please reach out to our customer service team at info@mixt.com.

      ABOUT THE FOOD

      Mixt co-founder and executive chef Andrew Swallow creates every menu item. Andrew has cooked at and managed some of the best restaurants in the country, from Gary Danko to Gramercy Tavern, and is a graduate of The Culinary Institute of America at Hyde Park in New York.

      We source our ingredients from dozens of different farms in the region. The mix of farms is constantly shifting to guarantee we get the highest quality and freshest products available at any particular time. Our executive chef dedicates his time to sampling, tasting, and meeting with purveyors weekly so we can ensure we are serving our customers the best!

      At Mixt, we change our menu seasonally. Four times a year, we identify the best ingredients that each season has to offer and integrate them into our menu. We source most of these locally to ensure we serve the highest quality ingredients available while minimizing our impact on the environment.  We only want to serve ingredients when they are at their peak and don’t want ingredients to travel half way around the world to reach us. Plus, it keeps our menu fresh and full of surprises for you!

      As a result, we do remove a handful of ingredients when not in season. As sad as we are to see things like corn, peas, and Brussels sprouts go – we get even more excited to bring them back when the time is right and they taste their best.

      Please visit this page for nutrition information

      Nothing we serve can be technically labeled as gluten free, since it’s all prepared in-house and our restaurants do prepare items that contain gluten. We make several items without gluten, but they could contain trace amounts.

      Yes, many of our dressings are designated dairy-free. See our dressing information here.

      Many of our other items can be made dairy-free by eliminating certain ingredients. See our full menu.

      Most salads can be made vegan by substituting the dressing or by removing dairy or proteins. Our Be Well salad is vegan exactly the way it is.

      Gluten:
      Nothing we serve can be technically labeled as gluten free, since it’s all prepared in-house and our restaurants do prepare items that contain gluten. We do make several items without gluten, but they could contain trace amounts.

      Dairy-free and vegan dressings are denoted on our menu.

      Mixt Greens prepares wheat, eggs, soybeans, milk, peanuts, tree nuts, and fish in-house. Our operations involve shared cooking and preparation areas and the possibility exists for food items to come in contact with other food products. We are unable to guarantee that any menu item can be completely free of allergens.

      CATERING

      We’d be happy to help you put together a menu that will meet your needs. Please email us (sfcatering@mixt.com or lacatering@mixt.com) with the number of people attending, preference for sandwiches or salads, and any dietary preferences (vegetarian, vegan, dairy-free, etc.). We’ll provide you with creative options for your event and then you can place the order online.

      Yes, if you would like. Otherwise, our chefs are very good about creating a variety for you.  If you need a specific amount of a certain sandwich due to dietary issues, please email us:

      SF: sfcatering@mixt.com
      LA: lacatering@mixt.com

      Yes. When you order online, you will be asked if you need plates, utensils, and napkins. However, if your event does have reusable plates and utensils, we encourage using these to be even more environmentally friendly.

      CONTACT US

      Still have questions? We are happy to help! The fastest ways to get in touch with our customer service team is to email us at info@mixt.com.