FAQ

GENERAL

Our restaurants do have both indoor and outdoor seating, but make sure to arrive early to get the table you want!

Yes! You can purchase a gift card in any denomination up to $200 at any one of our restaurant locations. At this time, we do not offer eGift Cards and you cannot purchase gift cards online.

All our packaging is made with either P.E.T. – which is recyclable or a P.L.A. resin derived from plants – which is compostable.

Our goal is to divert as much as possible from landfills so please look at the recycling symbol on the package for proper disposal or use our signs in stores for a little help.

Yes! Be sure to download the Mixt app on the Apple Store or on Google Play so you can earn rewards every time you dine at one of our restaurants. Simply register your debit and credit cards on your Rewards account in the app and we’ll track your rewards for you. You can also sign online here.

Yes we do! Check out our sister restaurant Split for the most finger licking real food out there!

When we started Mixt, we set out to deliver an experience that we felt was missing: great quality, healthy food for people on the go. As a result, we tend to get pretty busy. We try our very best to expedite the process without skipping out on quality and service. A few easy ways to avoid the line are: grab a salad from our daily stocked pre-made case, order online and pick-up in store, come early or later in the day, or order from Mixt Rover! Also, keep in mind, the line moves more quickly than you might think.

Mixt sources fresh, high-quality, organic produce from farmers that we know and meticulously prepares all ingredients (dressings, roasted vegetables, responsibly-sourced grilled meats, you name it!) from scratch in our on-site kitchens. Our mission is to provide customers with delicious, high-quality, seasonal, healthy meals on the go. That sometimes means our costs are higher to produce the delicious salads, sandwiches, and grain bowls that we offer. We take a lot of care in making your food and we’re told that this attention to quality stands out among all the other fast casual restaurants that have joined the scene since we started in 2006.

DELIVERY & PICK-UP

SF: Delivery minimum is $150 (pre-tax subtotal). Pick-up minimums vary by location and can be picked up at the store of your choice during opening hours. Input your address in our ordering section for details.

LA: Delivery minimum is $150 (pre-tax subtotal). There is no pick-up minimum.

Given the volume of demand our San Francisco units face, we are not able to handle smaller orders out of these locations – trust us, we wish we could! If you have a small order, please use one of our partner sites: Caviar or Doordash.

SF: M-F, 10:30am-9pm

LA: M-F, 10:30pm-4pm

* Please allow for a 30-minute delivery window (15 minutes on either side of your delivery time).

Orders can be placed up to a month in advance all the way up to the day of. See below for details on same-day ordering based on location.

SF: All delivery orders must be placed no later than 10:30am to ensure same day availability. Pick-up deadlines vary by store, so please check your location’s available times before you order.

LA: There is no cutoff time, but please check your location’s available times before you order.

We ask for approximately 1 hour lead-time to make your order and an additional 15-30 minutes to make the delivery. The online ordering platform is updated in real-time, so please check your location’s available times for the most accurate information.

We highly encourage you to place your order as far in advance as possible to ensure availability!

Please check out our delivery partners:

We do not take phone, fax, or email orders.

If you’d like to pick up instead, we have pre-made grab-and-go salads available at all of our locations. They’re sales tax-free and you can skip the line!

They’re our third-party ordering and delivery partners. They have no daily cutoff times or minimum order size, but they do charge a delivery and service fee.

SF:

LA:

    Mixt now delivers in San Francisco until 9pm Monday through Thursday through Caviar or Doordash

    Our sister restaurant, Split also offers many of our signature salads (in addition to awesome sandwiches and burgers). They deliver during dinnertime and on weekends.

    The restaurant you selected does not have any availability at that time or the lead time is not long enough for the size of your order. Please select another delivery time.

    We charge a $20 delivery fee for all orders that meet our delivery minimum of $150.

    Mixt Rover is our mobile salad truck that brings pre-ordered salads to the Dropspots below for pick-up at pre-set times every day. Visit mixtrover.com to learn more!

    LEVI’S PLAZA 11:30am – 12:10pm
    Battery St. & Levi’s Plaza

    SOUTH PARK 12:30pm-1:10pm
    South Park St. & 2nd St.

    ORDERS

    The fastest way to get in touch with our customer service team is to email us at info@mixt.com. We will respond immediately to help you!

    All orders must be placed online through our website here or through one of our partners:

    SF:

    LA:

      Our dressings are always delivered on the side to ensure that your salad stays fresh.

      All customizations must be made when you place your order online. After selecting an item, click “Customize” for more options. If you’d like to edit the item after it’s been added to your cart, click “Edit” on the right-hand bar.

      * We cannot accept any modifications not included on our ordering platform.  The easiest way to build a custom salad is to select the Design Your Own option.

      Please find the confirmation email you received after placing your order and follow the instructions to cancel your order. Same-day orders cannot be canceled.

      If your order is for the next day (or later), please cancel your order and place a new one with the corrections or additions using your order history to repeat the order. Unfortunately existing orders cannot be modified (it is a limitation of our ordering system), and same-day orders cannot be canceled or modified.

      Adding to or modifying existing orders is our most frequently requested feature. We are working hard to make this available!

      If you already have an account and can’t sign in, reset your password here.

      Or you can create a new account by clicking here.

      SF locations: Please make sure your food sub-total before taxes is at least $150 for deliveries, and $70 for pick-up orders. (For LA locations there is no pick-up minimum.)

      Other common issues:

      Double-check that you’re ordering from the correct location by entering your address into our online ordering system.

      Check your delivery address zip code.

      Check your credit card information and billing address.

      To minimize mistakes, please add a credit card by going to “My Account” in the top right corner, and then to “Payment Cards.” You can then click “Current Order” in the top right corner to finish checking out.

      Some locations require the addition of a suite or apartment number to be recognized in our system.  If your building has multiple units, try entering your address in the format below:

      EXAMPLE:

      333 Bush Street, Unit 4206

      Where ‘333 Bush Street’ is the Street address and ‘4206’ is your unit number.

      If you’re still having trouble, please reach out to our customer service team at info@mixt.com.

      ABOUT THE FOOD

      Mixt co-founder and chef Andrew Swallow creates every menu item. Andrew has cooked at and managed some of the best restaurants in the country, from Gary Danko to Gramercy Tavern, and is a graduate of The Culinary Institute of America at Hyde Park in New York.

      We source our ingredients from dozens of different farms in the region. The mix of farms is constantly shifting to guarantee we get the highest quality and freshest products available at any particular time. Our corporate chef spends the majority of his time sampling, tasting, and meeting with purveyors so we can ensure we are serving our customers the best!

      At Mixt, we change our menu seasonally. Four times a year we bring in the best ingredients that each season has to offer and integrate them into our menu. We source most of these locally to ensure we serve the highest quality ingredients available while minimizing our impact on the environment.  We only want to serve ingredients when they are at their peak and don’t want ingredients to travel half way around the world to reach us. Plus, it keeps our menu fresh and full of surprises for you!

      As a result, we do remove a handful of ingredients when not in season. As sad as we are to see things like corn, peas, and Brussels sprouts go – we get even more excited to bring them back when the time is right and they taste their best.

      Please visit this page for nutrition information

      Nothing we serve can be technically labeled as gluten free, since it’s all prepared in-house and our restaurants do prepare items that contain gluten. We do make several items without gluten, but they could all contain trace amounts.

      Yes, many of our dressings are designated dairy-free. See our dressing information here.

      Many of our other items can be made dairy-free by eliminating certain ingredients. See our full menu.

      Most salads can be made vegan by substituting the dressing or by removing dairy or proteins. Our Be Well salad is vegan exactly the way it is.

      Gluten:
      Nothing we serve can be technically labeled as gluten free, since it’s all prepared in-house and our restaurants do prepare items that contain gluten. We do make several items without gluten, but they could all contain trace amounts.

      Dairy-free and vegan dressings are denoted on our menu.

      Mixt Greens prepares wheat, eggs, soybeans, milk, peanuts, tree nuts, and fish in-house. Our operations involve shared cooking and preparation areas and the possibility exists for food items to come in contact with other food products. We are unable to guarantee that any menu item can be completely free of allergens.

      CATERING

      We’d be happy to help you put together a menu that will meet your needs. Please email us (sfcatering@mixt.com or lacatering@mixt.com) with the number of people attending, preference for sandwiches or salads, and any dietary preferences (vegetarian, vegan, dairy-free, etc.). We’ll provide you with creative options for your event and then you can place the order online.

      Yes, if you would like. Otherwise, our chefs are very good about creating a variety for you.  If you need a specific amount of a certain sandwich due to dietary issues, please email us:

      SF: sfcatering@mixt.com
      LA: lacatering@mixt.com

      Yes. When you order online, you will be asked if you need plates, utensils, and napkins. However, if your event does have reusable plates and utensils, we encourage using these to be even more environmentally friendly.

      CONTACT US

      Still have questions? We are happy to help! The fastest ways to get in touch with our customer service team is to email us at info@mixt.com.