FAQ

GENERAL

The short answer is: YES!

MIXT is growing with our newest locations now open in Mill Valley, Santa Monica, Scottsdale, and Dallas. Join us for lunch or dinner in any of these locations. We are always thinking about our next location , so let us know if you want a MIXT near you! 

Subscribe to our emails or follow MIXT on Instagram to be the first to hear about other new locations in the works..

Have a suggestion for location? We’d love to hear from you, email hello@MIXT.com with your suggestion.

Our restaurants have both indoor and outdoor seating, but make sure to arrive early to get the table you want!

Yes! You can purchase a gift card in any denomination up to $200 at any one of our restaurant locations. At this time, we do not offer eGift Cards and you cannot purchase gift cards online. Gift cards are redeemable only in store (not on our website or in our app).

Our goal is to divert as much as possible from landfills so use our signs in stores to determine where your packaging belongs.

Most of our packaging is made with plant fiber – which is compostable, a P.L.A. resin derived from plants – which is compostable as well, or P.E.T. – which is recyclable. Due to ongoing issues with the supply chain, you may notice changes in our packaging from time to time. If you are ever uncertain about whether a particular packaging material is recyclable or compostable, just ask our team members.

Yes! Be sure to download the MIXT app on the Apple Store or on Google Play so you can earn rewards every time you visit at one of our restaurants. You can also sign up online here.

Yes we do! Check out our sister restaurant Split for the most finger licking real food out there!

When we started MIXT, we set out to create an experience that we felt was missing: great quality, healthy food for people on the go. It turns out, a lot of people thought this was a good idea, too. As a result, we tend to get pretty busy. We try our best to expedite the process without skipping out on quality and service.

A few easy ways to avoid the line are:

  • Order online or on the MIXT app for pick up in-store. When you order from MIXT.com or on the MIXT app, you can pick up your freshly-prepared meal at your closest MIXT. There’s no minimum, no line, full credit to your MIXT Rewards account, and minimal lead time. Try it and let us know what you think!
  • Order online or on the MIXT app for delivery and have your meal delivered right to your door!. Delivery is subject to delivery minimums, delivery range requirements, and availability. You’ll get full credit to your MIXT Rewards account too!
  • Stop by during our off-peak times (typically before 11:45am, after 1:30pm, and or before 6:00pm). We love it when we have the time to help you customize your ultimate design-your-own salad or tell you a little bit more about our seasonal ingredients.

Also, keep in mind, the line moves more quickly than you might think!

DELIVERY & PICK-UP

Delivery minimums range from $15-$150 (pre-tax subtotal).

NEW: There is no pick-up minimum.

Input your address in our ordering section for more details.

We keep our delivery minimums as low as possible! Sometimes just adding a cookie or a lemonade will help you meet the delivery minimum. If you still have a delivery order that does not meet the minimum, you can place orders of any size for pick up at any MIXT location.

Generally speaking, we deliver whenever our restaurants are open – subject to applicable delivery minimums, order volume, and availability of delivery drivers. Sometimes things get so busy that we are unable to offer delivery or delivery times may be longer than usual. You can always view updated delivery timing estimates in our MIXT app or on our website. 

* Please note that delivery estimates are just that, estimates. Please allow for at least a  30-minute delivery window (15 minutes on either side of your estimated delivery time).

Delivery orders can be placed up to a month in advance all the way up to the same day. For day-of orders, there is no cutoff time, but placing larger catering orders at least 24 hours in advance is highly recommended to ensure we can meet your order requirements.

Lead-time and delivery time  will vary depending on how busy we are, how large your order is, how available delivery drivers are, and how far away you are from the restaurant you order from. The online ordering platform is updated in real-time, so please check your location’s available times for the most accurate information.

We highly encourage you to place your order as far in advance as possible to ensure availability!

The restaurant you selected does not have any availability at that time, the lead time is not long enough for the size of your order, or there are not enough delivery drivers in the area to get your delivery to you. Please select another delivery time.

If you are close to a MIXT location, we offer orders for pick up in-store with no lines, no minimums and pick-up times that are updated in real time. 

We do not take phone, fax, or email orders.

MIXT now delivers in select areas until 9 pm – visit our website or use our MIXT app to see if delivery is available in your area.

Delivery fees vary depending on the size and destination of your order. . Please enter your order on our website or in the MIXT app to calculate your exact delivery fee.

ORDERS

Same-day orders may not be canceled after they are placed. The fastest way to get in touch with our customer service team is to email us at hello@MIXT.com. We will respond as soon as possible to help you!

All orders must be placed online through our website here or on the MIXT app.

Our dressings are always delivered on the side to ensure that your salad stays fresh.

All customizations must be made when you place your order online. Please follow the instructions in the app or on our website for making a substitution. 

* We cannot accept any modifications that are not included on our website or in the MIXT app.  The easiest way to modify one of our signature salads beyond one substitution is to select the “Design Your Own” option when ordering and customize it exactly how you want it.

Scroll to the bottom of your order detail in the MIXT app or at mixt.com and press on Cancel Order. Then press Yes to confirm your cancellation.

To change your order, first, cancel your order with the instructions listed above and then place a new order. Alternatively, after you cancel the first order you can use the Reorder function and then make the necessary edits to your original order.

No changes or cancellations are allowed for same-day orders or on the day your order is due.

If you already have an account and can’t sign in, reset your password here by clicking “Login” and then clicking on “Forgot Password.”

Or you can create a new account by clicking here.

Please make sure your food sub-total before taxes meets the delivery minimum.

Other common issues:

Double-check that you’re ordering from the correct location by entering your address into our online ordering system or on the app.

Check your delivery address zip code.

Check your credit card information and billing address.

Some locations require the addition of a suite or apartment number to be recognized in our system. If your building has multiple units, try entering your address in the format below:

EXAMPLE:

333 Bush Street, Unit 4206

Where ‘333 Bush Street’ is the Street address and ‘4206’ is your unit number.

If you’re still having trouble, please reach out to our customer service team at hello@MIXT.com.

ABOUT THE FOOD

MIXT’s Culinary Director, Matt Colgan, creates MIXT’s menu. Chef Colgan joined MIXT in 2019 after an acclaimed 20-year career in the culinary world. Starting as a cook and dishwasher at age 14, Chef Colgan went on to receive a BA at UC Santa Cruz and train in Europe with an extended stay at L’Albergaccio Restaurant in the heart of Tuscany, Italy. A native of the San Francisco Bay Area, Chef Colgan brought his experience back home as the Executive Chef of À Côté Restaurant in Oakland, CA for 15 years. While at À Côté, the restaurant was a regular on the San Francisco Chronicle’s annual Top 100 Bay Area restaurants list and Colgan was recognized as a Rising Star Chef. He went on to open other concepts in the Bay Area, including Rumbo al Sur and The Chapel. Prior to joining MIXT, Chef Colgan oversaw Google’s food and beverage program in the western United States, where he and his team fed more than 13,000 employees fresh, seasonal, nutrient-rich food daily.

As Culinary Director for MIXT, Chef Colgan is excited to bring his approach to MIXT’s mission to help everyone eat better: cook with high-quality, seasonal ingredients, then infuse those ingredients with respect and love to bring out irresistible flavor.

We source our ingredients from dozens of different farms in each region where our restaurants are located. The mix of farms is constantly shifting to guarantee we get the highest quality and freshest produce available at any particular time. Our culinary team dedicates time to sampling, tasting, and meeting with purveyors regularly to ensure we are serving our customers great ingredients.

At MIXT, we change our menu seasonally to bring you the freshest ingredients possible. Throughout the year, we identify the best ingredients that each season has to offer and integrate them into our menu. We source many of these locally to ensure we serve the highest quality ingredients available while minimizing our impact on the environment.  We only want to serve ingredients when they are at their peak and don’t want ingredients to travel halfway around the world to reach us. Plus, it keeps our menu fresh and full of surprises for you.

As a result, we remove a handful of ingredients from our menu when not in season. As sad as it is to say goodbye to grilled corn, garden peas, and brussels sprouts at the end of a season – we get even more excited to bring them back when the time is right and they taste their best.

Please visit this page for nutrition information

All of our food is prepared in-house and our restaurants prepare items that contain gluten. We make several items that do not include ingredients that contain gluten, but they could contain trace amounts. We cannot guarantee that any menu item is allergen free.

Yes, many of our dressings are designated dairy-free. See our dressing information here.

Many of our other items can be made dairy-free by eliminating certain ingredients. See our full menu. 

MIXT prepares wheat, eggs, soybeans, milk, peanuts, tree nuts, and fish in-house. Our operations involve shared cooking and preparation areas and the possibility exists for food items to come in contact with other food products. We are unable to guarantee that any menu item can be completely free of allergens, including dairy.

Most salads can be made vegan by substituting the dressing or by removing dairy or proteins. Our Be Well and Falaf salads are great vegan choices from our chef crafted salads.

Gluten:

Nothing we serve can be technically labeled as gluten free, since it’s all prepared in-house and our restaurants do prepare items that contain gluten. We do make several items without gluten, but they could contain trace amounts.

Dairy-free and vegan dressings are denoted on our menu. 

MIXT prepares wheat, eggs, soybeans, milk, peanuts, tree nuts, and fish in-house. Our operations involve shared cooking and preparation areas and the possibility exists for food items to come in contact with other food products. We are unable to guarantee that any menu item can be completely free of allergens.

CATERING

The easiest way to order is online at MIXT.com or by using our MIXT app.  We do not accept phone, email, or fax orders.

Orders can be placed up to a month in advance all the way up to the day of your event. We recommend placing delivery orders at least 48 hours in advance to ensure we can meet your order requirements. Please allow for a 15-minute window before and after your requested delivery time. In-store pick-up is available with no minimum.

If you know what you want, head straight to our website or the MIXT app and place your order. You can even schedule it for a future date. If you need some assistance planning your menu or placing your order, it would be our pleasure to help you put together a menu that will meet your needs. Please email us at catering@MIXT.com with the number of people attending, preference for sandwiches or salads, and any dietary preferences (vegetarian, vegan, dairy-free, etc.). We’ll provide you with creative options for your event and then you can place the order online.

Yes. When you order online, you will be prompted to choose the number of salad and sandwich platters that corresponds to each package.

Yes. Please make sure to add utensils to your order as we are not able to provide them by default.

APP

Joining MIXT rewards makes healthy eating even more rewarding. Earn points for every dollar spent at MIXT and redeem points for awesome rewards, like free toppings, drinks, or even  $10 off a MIXT meal.

    • Earn 4 points for every $1 spent at MIXT. 
      • 500 Points = $10 off your next MIXT meal
      • 400 Points = Free protein topping
      • 200 Points = Free iced tea, lemonade, or cookie
      • 100 Points = Free topping
    • MIXT rewards members receive exclusive bonus offers throughout the year.
    • Download the app in the Apple or Android app store by searching for “MIXT” to sign up and start earning today.

    *Mixt Rewards is subject to change or cancellation without notice.

It is now faster and easier than ever to earn rewards at MIXT. Collect 100 points to get a free specialty ingredient, or keep saving your points to unlock a $10 off reward at 500 points. Log into the app and click on the star at the top right hand corner of the app.  Here you can see how many points you have accrued and all of your available rewards.

Yes, you must be a registered member to participate in the MIXT rewards program.

You can earn points and use rewards on delivery orders placed on MIXT.com or through the MIXT app (note: the total after your reward has been applied must still equal the minimum required for delivery). However, points cannot be earned or redeemed on delivery orders placed via third party services such as DoorDash and Uber Eats.

Unfortunately, no. Orders placed via third party delivery services such as DoorDash, Uber Eats, ezCater, or similar are not qualifying purchases to earn points or redeem rewards.

Currently, our app is the best way to experience the MIXT rewards program, but you can also sign up via the web at MIXT.com/loyalty.

Yes! All MIXT locations across the United States are actively participating in the MIXT rewards program, so every purchase you make at any MIXT location will earn you points.

MIXT has access to the information you provide when signing up along with certain of our service providers. Please see our privacy policy for further information on information storage, what we do with your information, and your rights related to that information.

After downloading the MIXT app and signing up for MIXT rewards, you will instantly receive your first reward just for signing up. Plus, with every purchase you make, you’ll earn points toward goodies like free toppings and $10 off. And just for being a MIXT rewards member, you’ll receive exclusive offers and insider access.

It’s simple! Just download the MIXT app in the Apple or Android app store by searching for “MIXT” and following the steps to sign up via the app.

Yes, everyone 13 years or older can sign up to become a MIXT Plus™ member.

No, the MIXT rewards program is completely free to join and we reward you for every purchase you make at MIXT.

Once you’ve signed up for MIXT rewards, you automatically earn points for every purchase you make at any MIXT location, online at MIXT.com or via the MIXT app. 

  • If purchasing at a MIXT location, let the cashier know that you are a MIXT rewards member. Open the app and navigate to the star at the top right hand corner of the app.  Then click “Earn”.  A QR code will popup that you can scan at the register to earn points for your purchase.
  • If for any reason you do not have the ability to use your QR code, the cashier can look up your account at the register using your email address or phone number that is listed in your rewards account.
  • If you forget to take action at the register, you can also scan the barcode at the bottom of your receipt up to 7 days after your purchase. To do so, open the app and navigate to the star at the top right hand corner of the app.  Click “Earn”, then click on “Scan Receipt”.  This will allow you to scan the barcode using your phone’s camera, or click “Enter Code” to manually type in the number just below the barcode to earn points for your purchase.
  • If you are purchasing online at MIXT.com, sign in using your MIXT account information, and proceed as normal.
  • If you are purchasing through the MIXT app, sign in using your MIXT acccount information and proceed as normal.
  • If you are still having issues trying to earn points for your purchase, please reach out to us at hello@MIXT.com and we can assist you.

Yes, you can earn a maximum of 1000 points per transaction. However, there is no maximum number of total points that you can earn overall, so you can keep accumulating points.

  • If you did not scan your QR code at checkout when purchasing in-store, you can also scan the barcode at the bottom of your receipt up to 7 days after your purchase. To do so, open the app and navigate to the star at the top right hand corner of the app.  Click “Earn”, then click on “Scan Receipt”.  This will allow you to scan the barcode using your phone’s camera, or click “Enter Code” to manually type in the number just below the barcode to earn points for your purchase.
  • Unfortunately, we are not able to add receipts to your account that are more than 7 days old.

No. The person you are purchasing the gift card for will receive the points when they redeem their gift card if they are a MIXT rewards member. Please remember gift cards can only be purchased and redeemed in the restaurant.

Currently, we do not allow points to be earned on the purchase of alcohol.

No, points cannot be redeemed for alcohol.

Yes! You will earn standard points for every catering purchase you make up to a maximum of 1000 points per order.

Yes, points will expire 365 days after the date of the purchase in which they were earned if they have not been redeemed. Your signup and birthday rewards will expire 7 days after being delivered into your account. Please review the terms and conditions for any additional rewards that become available in your account for the specific expiration date.

Unfortunately, you are not able to add purchases to your account that are more than 7 days old.

If you have made a purchase through our website or the MIXT app, the points for your purchase will be automatically added to your MIXT rewards account. If you have any additional questions about your points or order, please reach out to us at hello@mixt.com.

Points can take up to 24 hours to appear in your account. If points have not appeared in your account after 24 hours, please reach out to us at hello@mixt.com.

Unfortunately, no. Points are earned on purchases placed through MIXT directly, either in-store, through MIXT app, or on MIXT.com. We are not able to attribute points for purchases made via a third part service, such as Caviar, Uber Eat, DoorDash, or similar.

If you received or earned a reward, it will be automatically added to your account. If you have opted into communication from us you will receive a push notification through the app and/or an email, depending on what you have subscribed to.

Unfortunately, no. You can only redeem one reward per transaction at this time.

Yes! If you have provided us with your birthday, you will receive a special treat offer on your birthday that will be available to use for 14 days.

Birthday rewards are automatically issued to guests on their birthday if they have input their birthday date in their profile. Please make sure to update your birthday information in your profile to receive this offer. If you have followed all of the steps above and still have not received your birthday offer please reach out to us at hello@mixt.com.

If you joined MIXT rewards during your birthday month, you will receive your birthday reward.

Each guest is only permitted to only have one MIXT rewards account. If MIXT discovers abuse of the program, MIXT reserves the right to suspend or delete accounts and is not responsible for rewards or points pertaining to the suspended or deleted accounts.

This FAQ only shows a list of the most frequently asked questions about MIXT rewards. If you have any additional questions or concerns, please contact us at hello@mixt.com.

We only use your location to find the MIXT closest to you. We do not use your location data for any other purpose.

Your order status will be available in the app.  If you need additional assistance with an order please email hello@mixt.com with your order details.

Same-day orders cannot be canceled. Future orders can be canceled prior to the pick-up or delivery date. To cancel or change your order in the app, click on the three small lines on the top left corner of the app.  Then click on “Orders and Favorites”.  There is a link at the bottom of the order summary to either “Cancel Order” or “Change Order”.

CONTACT US

Still have questions? We are happy to help! The fastest ways to get in touch with our customer service team is to email us at hello@mixt.com.